Thank you for shopping with Paparkone!
We hope you are completely satisfied with your purchase. However, if you need to return an item, please see the policy below:
You have a legal right under EU consumer law to a “cooling-off” period of 14 days after receiving your order. During this time, you can return your item to us for any reason for a full refund.
To be eligible for a return, items must be returned unused, in original packaging if possible, and in a condition that enables us to re-sell the item. We reserve the right to refuse a refund or exchange if goods are damaged or diminished in value as a result of use beyond what is necessary to determine their nature, features or functioning.
Custom or made-to-order items are non-returnable. Sale items or promotional bundles also have special exclusions.
Tickets to our workshops are non-refundable and non-exchangeable. However, if you can no longer attend, you may transfer your ticket to a friend. To do this, please contact us with your friend’s name prior to the workshop date. Thanks for understanding!
How to make a return
Please notify us within 14 days of delivery if you wish to return your item.
To begin the return process contact our team. We’ll be happy to assist!
Once your return is received and inspected at our warehouse (within 14 days of pickup/receipt), we will process your refund. We will use the same payment method you used at purchase. You will receive your refund within 14 days of us receiving your return.